FAQ & POLICIES

 

     FAQ

Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest.

What is my tracking number?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.
You may check and track the delivery status of your orders HERE

How long will it take for my package to arrive?
Standard shipping time is 5 to 10 business from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.

What is your change and return policy?
If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. We cannot cancel your order once it has already been shipped. You can view our full refund policy here: Refund Policy

My item arrived damaged, what should I do?
We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment. If this happens to you, please reach out with your order number, and a picture of the damaged item.

Where is PATROLFITNESS located?
We are based in Europe. Our fulfillment centers are located in Europe, China and USA.

POLICIES

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        COOKIES

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Most Internet sites use cookies. Many cookies contain so called cookie ID.

Website servers set cookies to help authenticate the user if the user logs in to a secure area of the website. Login information is stored in a cookie so the user can enter and leave the website without having to re-enter the same authentication information over and over.

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This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system.

Persistent or tracking Cookies are also employed to store user preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all big Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

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www.allaboutcookies.org
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